Shipping Policy

Shipping cost

	Norway	All other countries
KROHN products	90 NOK	150 NOK
Roccamore & Sophia Brand products	Free	Free

We ship worldwide* with DHL Express and within Norway with Posten/Bring & DHL Domestic.
(The options will change based on your zip code).
*Please note that we are unable to offer shipping to New Zealand and Australia as of now.

Estimated delivery

Norway: 1-4 days

Europe: 1- 5 days
Rest of world: 2-6 days

NB! During busy sales periods, the delivery can take a few days longer.

Taxes & VAT

We ship “DTP/DDP” (Duty taxes paid) to most countries, which means that all relevant import taxes and duties will be included in the shipment.

ORDER TRACKING DHL

Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while your purchase is on its way to you. You will receive an SMS / E-mail notification after your order has been dispatched, follow the link provided and choose from a range of options including:

• Rescheduling your delivery for a nominated day
• Placing your shipment on hold if you are away from home
• Arranging to collect your order from a DHL service point


ORDER TRACKING POSTEN

You will receive an E-mail / SMS notification after your order has been dispatched, follow the link provided and then you can see when the package will be delivered to the chosen destination.

Regarding returns and exchanges we have a 14 days return policy.

Additionally, all cost regarding return shipments has to be covered by the buyer. This cost will be withdrawn when refunding the item(s). The amount is listed on the return slip, and may vary based on the shipping method and country.